Privacy Policy – Stairplan Limited 

Effective Date: 01/01/2026 

Stairplan Limited is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data.

 1. Who We Are

Stairplan Limited
Hortonwood 1
Telford
Shropshire
TF1 7GN
United Kingdom
Email: sales@stairplan.com
Phone: 01952 608 853 

2. What Information We Collect 

We may collect and process the following data:
Name
Email address
Phone number
Project details (e.g. staircase requirements)
Any other information you provide via forms, email, or phone 

3. How We Collect Your Data

We collect data when you:
Fill in enquiry forms (including Facebook/Instagram lead forms)
Contact us via phone or email
Visit our website 

4. How We Use Your Information 

We use your information to:
Respond to enquiries and provide quotations
Contact you regarding your staircase project
Arrange showroom visits or consultations
Improve our products and services

5. Legal Basis for Processing

We process your data under:
Legitimate interest (responding to enquiries)
Consent (where applicable, such as marketing) 

6. Sharing Your Data

We do not sell your personal data.
We may share your data with:
Internal team members
Service providers (e.g. CRM systems like HubSpot)
Contractors involved in your project (if required) 

7. Data Storage & Security

We take appropriate measures to protect your data and prevent unauthorised access.
Your data is stored securely and only retained as long as necessary. 

8. Your Rights

Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to processing
To exercise your rights, contact us at: sales@stairplan.com 

9. Cookies

Our website may use cookies to improve user experience. You can control cookie settings through your browser. 

10. Third-Party Services

We may use third-party services such as:
Facebook / Meta (for advertising and lead forms)
Google Analytics
HubSpot (CRM)
These providers may process your data in accordance with their own privacy policies. 

11. Updates to This Policy
We may update this policy from time to time. Please check this page periodically for updates. 

12. Contact Us
If you have any questions about this policy, please contact:
📧 sales@stairplan.com
📍 Stairplan Limited, Telford, UK